These Terms of Service (the “Terms”) are a binding agreement between DealerRev LLC, a Montana limited liability company (“DealerRev,” “we,” “us”), and the dealership, business, or person that registers for or uses the Service (“Customer,” “you”). By clicking “I agree,” signing electronically, accessing, or using the Service, you accept these Terms and our Privacy Policy, which is incorporated by reference. If you are accepting on behalf of a business, you represent that you are authorized to bind that business.
DealerRev provides a cloud-based dealership platform that may include CRM, deal desk/F&I tools, inventory/DMS, parts & service, business intelligence, messaging/telephony, AI features, websites, and related services (the “Service”). Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during your subscription term. We may add, change, suspend, or discontinue features at any time.
You are responsible for your users, your account credentials, and all activity under your account. You agree to use the Service lawfully and to provide accurate information. You will not:
We may suspend or terminate access for any violation of this section without liability to you.
The Service can send text messages and place/receive calls on your behalf using third-party carriers and providers. You are solely responsible for compliance with all laws and rules governing your communications, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM, the Telemarketing Sales Rule, state mini-TCPA/“Do Not Call” laws, carrier and CTIA/A2P 10DLC requirements, and any consent, opt-out, and record-keeping obligations.
DealerRev provides tools only; it is not the sender of your communications and does not provide legal or compliance advice. You assume all liability arising from your communications and agree to the indemnity in Section 9.
The Service includes AI-assisted features (e.g., drafted messages, call summaries/coaching, data mapping, scoring, and recommendations). AI output may be inaccurate, incomplete, or inappropriate. It is provided for convenience only, is not professional, legal, financial, or compliance advice, and must be reviewed by a human before it is sent, relied upon, or acted on. You are solely responsible for any content you send and any decision you make using AI output. DealerRev disclaims all liability for AI output to the fullest extent permitted by law.
As between the parties, you own your customer data. You grant DealerRev a license to host, process, and use your data to provide and improve the Service and as described in the Privacy Policy. You are responsible for the accuracy, legality, and quality of the data you provide or import (including data migrated from prior systems). Data import, mapping, and migration tools are provided on a best-efforts basis; you must review imported results, and DealerRev is not liable for mismapped, duplicated, lost, or inaccurate data. You are responsible for maintaining your own backups of critical data.
The Service relies on third parties (e.g., telephony/messaging carriers, AI model providers, payment processors, data and hosting providers). Their availability and performance are outside our control, and your use may be subject to their terms. DealerRev is not responsible or liable for third-party services, outages, or actions.
The service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. DealerRev does not warrant that the service will be uninterrupted, error-free, secure, or that any result, output, forecast, or data will be accurate.
You will defend, indemnify, and hold harmless DealerRev and its owners, members, officers, employees, and agents from and against any claims, damages, losses, liabilities, fines, penalties, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Service; (b) your communications and your compliance (or non-compliance) with TCPA and other laws; (c) your data or content; (d) your violation of these Terms or any law; or (e) any AI output you send or act upon.
To the fullest extent permitted by law, DealerRev will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any lost profits, lost revenue, lost data, or business interruption, even if advised of the possibility. DealerRev’s total aggregate liability arising out of or relating to the service or these terms will not exceed the amount of fees you actually paid to DealerRev for the service in the twelve (12) months immediately preceding the event giving rise to the claim.
Some jurisdictions do not allow certain exclusions or limitations, so portions of the two sections above may not apply to you. Nothing in these Terms limits liability that cannot be limited under applicable law.
These Terms apply while you use the Service. Either party may terminate as described in your plan or order. We may suspend or terminate immediately for non-payment, security risk, or violation of these Terms. Upon termination your right to use the Service ends; we may delete your data after a reasonable period. Sections that by their nature should survive (including 5–10, 12) survive termination.
Please read carefully — this affects how disputes are resolved. Except for claims that may be brought in small-claims court, any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by [the American Arbitration Association] under its applicable rules, seated in [Montana]. You and DealerRev waive any right to a jury trial and to participate in a class, collective, or representative action. Arbitration will be on an individual basis only.
These Terms are governed by the laws of the State of [Montana], without regard to conflict-of-laws rules. To the extent any matter is not subject to arbitration, the state and federal courts located in [Montana] will have exclusive jurisdiction and venue.
We may update these Terms from time to time. Each version carries a version number and effective date. When we make material changes, we may require you to review and accept the updated Terms before continuing to use the Service. Your continued use after an update constitutes acceptance to the extent permitted by law.
These Terms (with your order/plan and the Privacy Policy) are the entire agreement between the parties and supersede prior agreements on this subject. If any provision is unenforceable, the rest remains in effect and the unenforceable provision will be limited to the minimum extent necessary. You may not assign these Terms without our consent; we may assign them to an affiliate or successor. Our failure to enforce a provision is not a waiver. Neither party is liable for delays or failures due to causes beyond its reasonable control (force majeure).
By clicking “I agree,” typing your name as an electronic signature, or otherwise accepting, you consent to transact electronically and agree that your electronic acceptance has the same legal effect as a handwritten signature. We record the document version, your name and account, the date/time, and your IP address as evidence of acceptance.
DealerRev LLC — info@dealerrev.app. SMS-specific terms are in our messaging terms; data practices are in our Privacy Policy.